Shipping & Handling

PLEASE NOTE THE LEAD TIMES STATED BELOW MAY CHANGE DUE TO THE CURRENT CIRCUMSTANCES OF COVID-19.

For All Orders Placed Before 12.00 (noon) - Dispatched Same Working Day.

For All Order Placed After 12.00 (noon) - Dispatched Next Working Day.

UK Deliveries shall be sent via Royal Mail - 1st Class/2nd Class - 1-3 Working Days OR Hermes 2-4 Working Days

European Deliveries shall be sent via Hermes/Landmark Courier - International Tracked & Signed - 3-6 Working Days.

Rest of the World shall be be sent via Hermes/Landmark Courier/USPS - International Tracked & Signed - 3-14 Working Days.

Please consider that for any country excluding UK, to check with the relevant Customs Office to see if any Import charges are applicable before ordering. Import Charges are out of Heather Lou Cosmetics® control.

Please ensure that the postal address given is CORRECT as we will NOT be responsible for any non deliveries due to an incorrect postal address.

Please Note: We're NOT responsible for any orders lost by other Postal Services outside of the UK. Compensation should be sort after with the relevant Courier the relevant country.